Questions, Concerns or Complaints

If you or a member of your family need information or wish to discuss concerns, please speak with your nurse. Your nurse can have a Nursing Supervisor assist you 24 hours a day, 7 days a week. If they are unable to provide you with the needed information, they will help you reach the appropriate party.

You have the right to express your concerns about patient care safety to hospital personnel and/or management. If you or a member of your family has a problem or complaint, we ask that you speak with our Administrative Assistant, Nursing Supervisor, the Chief Nursing Officer, or the Chief Executive Officer. It is our sincere desire to provide you with the best health care available. If your concerns and questions cannot be resolved at this level, contact The Joint Commission at (800) 994-6610, by fax at (630) 792-5636, by e-mail at complaint@jointcommission.org, or by mail at:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have an ethical concern, such as end of life decisions, and you desire information or assistance, we have in place an Ethics Committee to assist you. Again, notify your nurse or physician and they will assist you in speaking with the appropriate person(s).

If you have questions about your hospital bill or insurance coverage, please do not hesitate to contact a member of our Business Office at (501) 620-1492.

If you have a question about your physician’s services, contact the particular physician. Physicians bill separately from the hospital for their services; they are independent providers and not employees of the hospital.

The public may also contact any of the following external agencies to report quality of care and/or safety issues.

Center for Medicare & Medicaid Services – CMS
7500 Security Boulevard
Baltimore, MD, 21244-1850

The U.S. Department of Health and Human Services – DHHS
200 Independence Avenue, S.W.?Washington, D.C. 20201

Food and Drug Administration
5600 Fishers Lane
Rockville, MD, 20857