Complaints & Compliments

We want to hear it all.

Questions & Concerns

You have the right to express your concerns about patient care and safety to hospital personnel and/ or management.

If you or a member of your family needs information or has concerns about patient care and safety, please speak with your nurse. Your nurse can have a Nursing Supervisor assist you 24 hour a day, 7 days a week. If they are unable to provide you with the needed information or address your concerns, they will help you reach the appropriate party. You may also call our Patient Concerns phone number: (501) 620-2535.

It is our sincere desire to provide you with the best health care available. We welcome your feedback.

If your concerns and questions cannot be resolved at this level, please ask for a unit manager, or call our quality department at (501) 620-2590 or administration at (501) 620-1400.  We’ll do everything we can to address your concerns and make things right.

Please  also feel free to contact any of the following:

• Your nurse, nurse manager or physician. A nursing supervisor is always available through the hospital operator by dialing “0”
• The NPMC Administration office at (501) 620-1400
• The Quality & Risk Department at (501) 620-2590
• Health Facility Services at (501) 661-2201
• Joint Commission:
  One Renaissance Boulevard, Oakbrook Terrace, IL 60181
  (800) 994-6610
  complaint@jointcommission.org

Compliments

We hope your experience with us was positive. We believe in our staff and the care they provide. If you'd like to give a special thanks to any them, please click on one of the links below to share. We'll be sure they know they are appreciated.

Translation Services

We want to make sure you fully understand our healthcare staff and they fully understand you. If you or a family member require translation services, please contact administration at (501) 620-1400.