Our hospital is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to monitor the evolving situation with the coronavirus (COVID-19) and are taking the necessary steps to ensure we are fully prepared to care for patients, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and in partnership with our local and state health departments.

Frequently Asked Questions

If you are scheduled for a procedure or surgery, click here for FAQ about your stay with us.

COVID-19 Online Risk Assessment

To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.

Visitor Restrictions & Limited Entry Points

As the situation regarding the novel coronavirus (COVID-19) continues to evolve, so does our hospital’s response. In addition to measures we’ve taken including restricting visitors, closing common areas, and adhering diligently to the Arkansas Department of Health and Centers for Disease Control and Prevention (CDC) guidelines, National Park Medical Center is taking more precautionary steps to help ensure the safety of our patients, employees and visitors.

Effective immediately, we will be limiting entry points to our facility and screening everyone – employees, patients and the limited permissible visitors currently allowed– who enter the building. The following provides additional detail about both safety measures:

  • Limited Entry Points: Until otherwise notified, everyone entering the facility should come through the main entrance in the mornings from 5:00 to 5:00 pm Monday through Friday, or the Emergency Department entrance facing Malvern Avenue 24/7. All other entry points will be closed until further notice.
  • Screening Process: All patients, visitors and staff entering the facility will be screened with questions regarding respiratory symptoms, travel history and temperature per CDC recommendations. Patients with symptoms will immediately be provided masks and managed per CDC guidelines. Based on the screening, visitors may also be asked to speak further with someone or come back at a later date. Screening will occur upon every entry.
  • Temporary Visitor Guidelines: At National Park Medical Center, our top priority is safeguarding the health and well-being of our patients, providers, employees and community. We continue to closely monitor the prevalence of coronavirus (COVID-19) in our community and follow state and federal guidance as we adapt our operations to safely care for and support our patients. Effective July 27, 2020, our temporary visitor restrictions are as follows:
    • For the protection of our patients and our community, the intensive care unit is temporarily closed to visitors. Exceptions will be made for end-of-life patients and at the discretion of administration. Please call (501) 620-1400 to request an exception or to discuss alternate methods of communication such as Zoom meeting or FaceTime.
    • Patients in non-ICU units will be limited to one WELL visitor per day, including one companion for ambulatory appointments and one support person for obstetric patients.
    • All visitors must be 12 years of age or older, will be screened upon entry and will be required to wear a mask and armband/sticker at all times while in the facility.
    • Visitors must provide and wear their own face covering or mask to enter the facility.
    • Visitors who do not pass the screening at entry will be asked to reschedule their visit until they are symptom-free.
    • Visitors are NOT allowed for high-risk, isolation, immuno-compromised or respiratory patients who are under observation or test positive for COVID-19.
    • We continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines.
    • Please utilize alternative methods of communication, including technology, with patients as much as possible.
  • Signage is being posted around the facility notifying visitors and the community of these new restrictions and guidelines.Thank you for your continued understanding and cooperation as we work to maintain a safe environment for our patients and team.

Calling Patient Rooms. Your loved one may be reached directly while he or she is in our facility by using the following methods:

  • CVICU – Please call the nurses’ station at (501) 321-5161
  • Pre/Post Cath Lab – Please call the nurses’ station at (501) 321-5181
  • All other patient rooms, dial (501) 620-####, with the #### being the patient’s four-digit room number.

Email-A-Patient. Utilize National Park Medical Center’s “Email-A-Patient” tool by CLICKING HERE and completing the form. Printed versions of the emails are delivered Monday through Friday between the hours of 8:00 am and 5:00 pm.

Phone/Device Video Chat Apps. National Park Medical Center is proud to offer free Wi-Fi using the Guest Access connection. Examples of free video chat apps that you may use any video-enabled device (including smart phones, tablets and laptop computers) to access are:

  • FaceTime for iPhone Users
  • WhatsApp
  • Zoom
  • Skype
  • Google Hangouts

Patient Passcodes. Be sure that your loved one gives you their four-digit security code so that you may call the hospital at (501)321-1000 to request updates on their condition. If this code is not yet setup, please encourage your loved one to do so.

We appreciate your understanding and cooperation during these unprecedented times. We do not want to cause alarm – but we do want to send a clear message to our community that we are prepared, responding appropriately and are committed to protecting the well-being of our patients, visitors, employees and community.

These increased safety measures do NOT mean that you cannot access the hospital or your providers. Please seek medical care as needed. And if you are concerned you may be experiencing COVID-19 symptoms, call your provider in advance of going to his or her office. Of course, if you are experiencing a medical emergency, call 911 or go to the emergency room.

National Park Medical Center values the trust our community places in us, and we appreciate your understanding as we shift our visitation policies during this time.

Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please contact the Arkansas Department of Health.

Quick Links:

Additional Resources:

  • NPMC is actively following the Arkansas Department of Health’s guidance and the Center for Disease Control and Prevention’s guidelines in preparing for the possible arrival of patients with coronavirus (COVID-19). This includes ensuring our staff is trained, equipped, and capable of detecting, protecting, and responding should anyone in our community contract or be exposed to the virus.