Ethics & Compliance Program
National Park Medical Center’s goal of being the premier healthcare provider of choice for the Hot Springs and surrounding areas is our top priority. The relationships we have with our patients, their families, physicians, and each other as fellow employees of the hospital is of paramount importance. To retain and nurture those relationships long-term, our actions, individually and collectively, must be based on solid ethical principles. Strict adherence to our Code of Conduct leaves positive long-lasting impressions with our constituency, builds trust, and helps us retain and grow our healthcare capabilities.
Our Code of Conduct
Our Code of Conduct is updated each year and is required reading for our employees. Our entire Workforce is expected to abide by our Ethics & Compliance policies. The Workforce is defined under HIPAA regulations as including not only employees, but also medical staff members, volunteers, trainees, contracted personnel, business associates and other persons who perform work for the hospital, whether or not they are paid by the covered entity.
For a PDF copy of our Code of Conduct guidebook, click here>>
Capella Ethics Line
You can file your concern online at RCCH Healthcare Partners EthicsPoint. You can also reach the RCCH HealthCare Partners Ethics Line at 888.9CARE91 (888-922-7391).
The RCCH HealthCare Partners Ethics Line is your opportunity to report concerns or infractions that you believe are not being handled properly by the facility or in cases where you are uncomfortable discussing these issues with facility personnel. Your call will be handled by EthicsPoint, an outside firm that specializes in Ethics Line calls. EthicsPoint is not in any way connected to RCCH HealthCare Partners. EthicsPoint will discuss the matter with you and provide the corporate Ethics & Compliance department with a written synopsis. You DO NOT have to give your name and contact information, but if you do, it will allow someone to contact you for follow-up information. The Ethics Line is staffed 24 hours a day, seven days a week. You can be assured we will investigate your concerns promptly.