What to Expect During Your Hospital Procedure
Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health.
You are going to be asked screening questions multiple times by multiple people, up until you are admitted for your procedure. The questions are part of our standard COVID-19 screening process and include asking if you have…
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- Sore throat
- New loss of taste or smell
- Congestion or runny nose
- Nausea or vomiting
Whenever you are asked, please answer these screening questions honestly. If your procedure must be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.
If you are having a surgical procedure, you may be required to undergo testing for COVID-19 prior to your procedure. Your provider will place the order for the test and provide instruction for where to go to receive your test. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care.
Face Coverings Are Required
- At National Park Medical Center, protecting the health and safety of our team members and the patients we serve is our number one priority. We are encouraged by the progress we are making across the country and here in our state toward reducing the prevalence of COVID-19. However, we are not out of the woods yet. Now is simply not the time to let our guard down.
- Even though Arkansas lifted the mask mandate as of April 1, National Park Medical Center is still requiring masks to be worn inside our facility by patients, providers, employees and visitors for the foreseeable future. We believe this is in the best interests of our team and the valued patients we serve. We will continue to evaluate our policies moving forward based on the evolving situation in our community and will communicate any updates as we have them.
Though not a requirement, you also will be strongly encouraged to:
- Practice “safer at home” behaviors for seven (7) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing – trying only to leave your home for critical needs such as groceries or going to the pharmacy. If you need to leave for an essential purpose, or for work, it is strongly recommended that you wear a mask in public settings, and where practicing social/physical distancing is difficult to achieve, you should be even more diligent about proper hand hygiene.
- Monitor for signs and symptoms of COVID-19; and
- Check your temperature and record it twice a day during this seven-day period. You should report any temperature above 100°F to your provider.
TEMPORARY VISITATION GUIDELINES:
At National Park Medical Center, our top priority is safeguarding the health and well-being of our patients, providers, employees and community. We continue to closely monitor the prevalence of coronavirus (COVID-19) in our community and follow state and federal guidance as we adapt our operations to safely care for and support our patients.
EFFECTIVE MARCH 9, 2021
- With the exception of patients with COVID-19 symptoms, all patients including Emergency Department and Outpatient Areas are allowed one well visitor over the age of 16 at a time.
- Visitors are NOT allowed for high-risk, isolation, immunocompromised or respiratory patients who are under observation or test positive for COVID-19.
- Inpatient visitors may “switch out”, but there should be only one visitor per patient at a time.
- Exceptions to the policy will include Labor & Delivery, pediatric and end-of-life patients.
- All visitors must be 16 years of age or older and are asked to bring their own mask.
- The main entrance is open Monday through Friday from 5:00 am to 7:00 pm.
- The Emergency Department entrance is open 24/7 for patients, visitors and staff.
- The Heart Center entrance is open exclusively for heart center patients and their support persons.
- Please utilize alternative methods of communication, including technology, with patients as much as possible.