Case Management

National Park Medical Center (NPMC) offers community focused healthcare services in Hot Springs, AR. The people of NPMC have dedicated themselves to providing the highest quality of health care to the people of Garland County, AR and the surrounding areas. Today, our physicians, nurses, and other professionals take great pride in our hospital’s inviting atmosphere and the quality of its services. Accredited by The Joint Commission, National Park Medical Center offers an extensive range of medical and surgical services.

Quality & Service

STAR Award for “Top Performance”

National Park Medical Center (NPMC) has been named Capella Healthcare’s “Top Performance” hospital for the last two years, earning the STAR Award in recognition of outstanding achievement across the company’s five pillars:  Quality, Service, People, Growth and Financial.  Included in those areas are the hospital’s scores in quality core measures, patient satisfaction, employee satisfaction, physician satisfaction and financial stability.

HealthStream’s “Excellence Through Insight” Award

National Park Medical Center has been named a 2012 Excellence through lnsight award recipients by HealthStream for “Most Improved Overall Outpatient Satisfaction” in the medium hospital category.  Only 6 percent of the 625 medical entities who utilize HealthStream received an award in 2012.  The hospitals honored were chosen for their ability to excel in gaining insight into their constituents through research, and for using that information to build excellence within their organizations.

Arkansas Medicaid Inpatient Quality Incentive (IQI)

National Park Medical Center was recently recognized for their quality improvement efforts and dedication to quality care.  NPMC is one of 31 Arkansas Hospitals receiving the 2011 Arkansas Medicaid Inpatient Quality Incentive (IQI).  The IQI program, which was developed though a partnership between Arkansas Medicaid, the Arkansas Foundation for Medical Care, and the Arkansas Hospital Association, provides incentives for hospitals to improve specific aspects of care in an effort to provide better treatment for patients and lower overall healthcare costs by preventing the need for more expensive services.  Hospitals were required to exceed detailed quality measurement thresholds, tied to specific aspects of care proven to improve outcomes for patients.  National Park Medical Center was the only Hot Springs hospital to receive the IQI recognition.

CARF Accreditation

NPMC’s Adult Inpatient Rehab department is accredited by CARF (the Commission on Accreditation of Rehabilitation Facilities), an independent, nonprofit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process that centers on enhancing the lives of the persons served. The 2017 accreditation is the sixth consecutive three-year accreditation that the international accrediting body has awarded to NPMC Rehab.  NPMC Rehab is the only rehabilitation facility in Hot Springs and one of only 6 hospital-based adult inpatient rehabilitation programs in Arkansas to achieve this highly sought after accreditation.   This certification decision represents the highest level of accreditation that can be awarded to a rehabilitation organization and shows the organization’s substantial conformance to the CARF standards.

Pink Ribbon Facility Accreditation

National Park Medical Center is part of an elite group of facilities across the country recognized as a certified Pink Ribbon Facility. As a Pink Ribbon Facility, NPMC is committed to the fight against breast cancer and takes pride in providing every woman who comes to us for a mammogram with the latest in digital mammography. NPMC provides the latest in breast imaging quality both through mammography and through prone stereotactic breast biopsy equipment.

Joint Commission Accreditation

The people of NPMC have dedicated themselves to providing the highest quality of health care to the people of Garland County, AR and the surrounding areas. Today, our physicians, nurses, and other professionals take great pride in our hospital’s inviting atmosphere and the quality of its services. NPMC is fully accredited by The Joint Commission.



Best Customer Service

The NPMC Healthcenter at Hot Springs Village was voted the Hot Springs Village Area Chamber of Commerce’s 2011 Best Customer Service honoree.  The award was based on the clinic’s leadership and involvement in the community and their philosophy on customer service.   A business is only eligible to receive the award once every three years.



Laboratory Accreditation

Congress passed the Clinical Laboratory Improvement Amendments (CLIA) in 1988 establishing quality standards for all laboratory testing to ensure the accuracy, reliability and timeliness of patient test results regardless of where the test was performed. Our lab is CLIA licensed. Click here to find out more about the important lab guidelines set forth by the U.S. Food and Drug Administration, and administered by The Joint Commission Laboratory Accreditation.

Cardiologists on NPMC’s Medical Staff have been continuously involved in national as well as international landmark studies conducted to compare various medications in the effectiveness of treatment on cardiac patients. In addition, the medical center is periodically involved in Health Care Quality Improvement Projects, statewide cardiology studies sponsored by the Arkansas Foundation for Medical Quality.

Home Care Elite Recognition

When Home Touch Healthcare was affiliated with NPMC, it was named by OCS HomeCare and DecisionHealth® a HomeCare Elite™ agency for five consecutive years. The HomeCare Elite™ is a compilation of the top performing home health agencies in the United States. The HomeCare Elite highlights the top 25 percent of home health care agencies and has become the industry standard for measuring organizational performance. OCS HomeCare uses publicly available data from Home Health Compare and the CMS Cost Reports to create the HomeCare Elite list of agencies. Three domains of performance are cumulatively evaluated—quality of care, quality improvement, and financial performance. OCS (originally Outcome Concept Systems, Inc.) created the first post-acute outcomes benchmarking service in the United States in 1992.


National Park Medical Center employees were recognized for their 2011 American Cancer Society Relay for Life fundraising efforts at a regional level.  NPMC raised more than $21,000 for the Relay, making them the top corporate fundraiser in Garland County and also in the Central Arkansas Market. The American Cancer Society’s Central Arkansas Market is composed of Pulaski, Lonoke, Faulkner, Saline and Garland Counties. This included 10 Relays:  Garland, Faulkner, Saline, Little Rock, Maumelle, Jacksonville, Cabot, Lonoke and “Faith Based” in Little Rock.

NPMC was recognized in 2007 as “Large Business of the Year” by the Greater Hot Springs Chamber of Commerce. The award was based upon the hospital’s community involvement, philosophy on customer service, innovation, and service above self.  A business is only eligible to receive the award once every five years.